Privacy Policy
How DeterminedVision LLC collects, uses, discloses and safeguards your information, including our SMS and text messaging program.
Effective Date: September 5, 2026 · Last Updated: September 5, 2026
1. Introduction
DeterminedVision LLC ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and communication channels, including SMS/text messaging.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
Personal and Contact Information
We collect information you provide directly to us, including your name, email address, phone number, mailing address, date of birth, and payment information. This information is collected when you create an account, make a purchase, request services, or communicate with us.
Communication Preferences
We collect information about your opt-in status for SMS messages, email communications, and other marketing channels. We also track your communication preferences, including frequency preferences and message types you consent to receive.
Technical and Automatic Information
When you visit our website or use our services, we automatically collect certain technical information, including your IP address, browser type, device type, operating system, pages visited, and the time and date of your visit. We may also collect device identifiers and mobile network information to support SMS delivery.
Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to recognize you, remember your preferences, and understand how you interact with our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To deliver SMS messages, including appointment reminders, customer care and support, promotional offers, and marketing updates;
- To provide, maintain, and improve our services;
- To process transactions and send related confirmations;
- To respond to your inquiries and customer support requests;
- To send promotional, marketing, and transactional communications;
- To personalize your experience and tailor content;
- To analyze usage patterns and improve our services;
- To comply with legal obligations and enforce our agreements;
- To prevent fraud and protect against misuse of our services.
4. SMS/Text Messaging
Types of SMS Communications
You may receive the following types of SMS messages from DeterminedVision LLC:
- Transactional Messages: Appointment reminders, order confirmations, delivery updates, account notifications, and customer support responses;
- Marketing Messages: Promotional offers, special deals, product announcements, marketing updates, and new feature notifications.
Message Frequency
Message frequency may vary based on subscriber opt-in (Varies based on subscriber opt-in).
Message and Data Rates
Message and data rates may apply.
Opt-Out Instructions
You can cancel the SMS service at any time by texting STOP. After you send 'STOP', we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Help and Support
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at team@determinedvf.com.
Mobile Information Privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Service Providers
We share your information with trusted third-party service providers who process information on our behalf to support our services. These include:
- CRM and Communications Provider: Processes your information on our behalf to deliver SMS messages, voice calls, emails, and manage customer communications;
- Payment Processor: Handles payment processing and transaction management.
All service providers are contractually bound to use your information only to provide services to us and to maintain the confidentiality and security of your data.
Legal Compliance and Safety
We may disclose your information when required by law, court order, or government request, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to prevent fraud or misuse of our services.
Business Transfers
If DeterminedVision LLC is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to recognize you, remember your preferences, and understand how you interact with our services. Cookies are small files stored on your device that help us provide a personalized experience.
Types of Cookies:
- Essential Cookies: Required for the operation of our website and services;
- Performance Cookies: Help us understand how visitors use our website;
- Functional Cookies: Remember your preferences and settings;
- Marketing Cookies: Used to deliver targeted advertising and measure marketing effectiveness.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our website.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with applicable legal obligations. The retention period may vary depending on the type of information and the context of our relationship with you.
If you opt out of SMS communications, we will retain your phone number and opt-out status to ensure compliance with your STOP request and applicable regulations.
If you request deletion of your account and personal information, we will delete your data within a reasonable timeframe, except where we are required by law to retain certain information for compliance, legal, or regulatory purposes.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information.
California Consumer Privacy Act (CCPA)
If you are a California resident, you have the right to:
- Know what personal information is collected, used, shared, or sold;
- Delete personal information collected from you (subject to certain exceptions);
- Opt-out of the sale or sharing of your personal information;
- Non-discrimination for exercising your rights under the CCPA.
General Data Protection Regulation (GDPR)
If you are located in the European Union or United Kingdom, you have the right to:
- Access your personal data;
- Rectify inaccurate personal data;
- Request erasure of your personal data;
- Restrict processing of your personal data;
- Withdraw your consent at any time;
- Lodge a complaint with your supervisory authority.
SMS Opt-Out
You can opt out of SMS communications at any time by texting STOP or by contacting us directly using the contact information provided at the end of this Privacy Policy.
To exercise any of these rights, please contact us at team@determinedvf.com or +1 (307) 429-0860. We will respond to your request within the timeframe required by applicable law.
9. Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, and access controls.
However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access or misuse of your account.
10. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly and take steps to terminate the child's access to our services.
If you believe we have collected information from a child under 13, please contact us immediately at team@determinedvf.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this policy.
Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy, contact us using the details below.
12. Contact Us
DeterminedVision LLC
30 N Gould St, Ste R, Sheridan, WY 82801
Email: team@determinedvf.com
Phone: +1 (307) 429-0860
Web: https://www.determinedvf.com
See also our Terms & Conditions, which contain our full SMS Terms of Service.